RETURN AND REFUND POLICY (QIRMUMTAZ HIJAB)

Our policy lasts 14 days. If 14 days have gone by since the date you received it, unfortunately we cannot offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Additional non-returnable items:

* Business card

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at 0135232842 or email us atqirmumtaz2u@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us a message to make confirmation and send your item to: 

2240 Tingkat Sungai Gelugor 9, Gelugor, 07, 11700, Malaysia.

Shipping

To return your product, you should mail your product to: 

2240 Tingkat Sungai Gelugor 9, Gelugor, 07, 11700, Malaysia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If the purchasing with free postagethe cost of shipping also will deducted.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Strictly  no refund if :
Any item that is returned more than 14 days after delivery.

Regards, 
qirmumtaz hijab team

Tiada ulasan:

Catat Ulasan